The Trainer’s Loft Privacy Policy

We appreciate the trust you show us by shopping with us. We are committed to protecting the privacy and security of your personal information. To that end, we will never distribute or share your information with any other company.

Information We Collect

We may collect information (including name, address, telephone number, e-mail address, and credit card information) when you:

  • Order from our catalogs or online
  • Purchase from one of our retail stores
  • Return an item or make an exchange
  • Inquire about our services
  • Request a catalog
  • Receive a gift package
  • Enter a contest or sweepstakes
  • Subscribe to an e-mail newsletter
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We may also combine this information with data that is publicly available and data that we receive from other reputable sources. We maintain this data, along with a record of your purchases, in a secure database.

We also gather information about how visitors navigate through our Web site by using “clickstream” data gathered with “cookies,” and may also use other online tools such as “pixel tags,” as described below.

How We Use the Information We Collect

At The Trainer’s Loft, LLC, the information we collect allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you email promotions or newsletters
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others

We contract with other companies to provide certain services, including, but not limited to, credit card processing, shipping, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The Trainer’s Loft, LLC.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.